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Legal

Refund & Cancellation Policy

Last updated: June 14, 2026

Claries is committed to fair, transparent billing with no surprises. This page explains exactly how cancellations and refunds work for each of our services. For the full legal terms, see our Terms of Service. Effective date: June 14, 2026

Managed WordPress Hosting

Cancellation

  • Cancel anytime — no contracts, no cancellation fees.
  • Cancel via your account portal or by emailing [email protected].
  • Your site stays fully hosted and managed through the end of the current billing period.

Refunds

  • We do not issue partial-month refunds for mid-cycle cancellations. Because the service continues through your billing period end date, you are getting what you paid for.
  • If Claries fails to deliver the agreed service — for example, a prolonged outage or failure to perform agreed maintenance — a prorated refund may be issued at Claries’ discretion. Contact [email protected] to open a request.

Your Data After Cancellation

  • After cancellation, you can request a full backup of your site files and database.
  • Backups are delivered within 5 business days of your cancellation date.
  • Email [email protected] to request your backup.

Claries AI ChatBot Plugin (Premium License)

Cancellation

  • Cancel anytime — no cancellation fees.
  • Your premium license stays active through the end of the current billing period.
  • After that, the plugin automatically reverts to the free tier. The plugin itself remains installed on your site — it is not removed.
  • Each license key (CLRS-XXXX-XXXX-XXXX) is bound to one WordPress domain. If you need to transfer your license to a different domain, contact support — one-time transfers are free of charge.

Refunds

  • We do not issue refunds for partial billing periods.
  • If you purchase a premium license and immediately run into a critical technical issue that our team cannot resolve within 7 days, you may request a full refund for that month. This request must be submitted within 7 days of your purchase date.
  • To submit a request, email [email protected] with your account email and a description of the issue.

Claries AI Platform

Free Trial Cancellation

Important — 30-day free trial: Your Early Access trial is free for 30 days from the date you sign up. If you cancel before day 31, you will not be charged. If you do not cancel, your payment method is automatically charged $10.00 on day 31 and monthly thereafter. Set a reminder before your trial ends if you are not sure you want to continue.

  • Cancel before day 31 via your account portal: Account → Subscription → Cancel.
  • No charge will be made and your account reverts to the free tier.
  • Free accounts and Guest/local mode have no billing at all — simply stop using the app or contact support to delete your account data.
  • Cancel anytime via the account portal — no fees, no penalties.
  • Access to Early Access premium features continues through the end of the current billing period.
  • Your account reverts to the free tier at period end. Your agents and local data are preserved.

Refunds

48-hour first-charge refund window: If your 30-day trial ends and you are charged on day 31 — and you contact us within 48 hours of that charge — we will issue a full refund, no questions asked. After that 48-hour window closes, refunds are not issued for the current billing period, but we will cancel your subscription so it does not renew.

  • To claim a first-charge refund, email [email protected] within 48 hours of the charge with your account email and “Trial refund request” in the subject line.
  • For all other periods, no refunds are issued mid-cycle. Cancellation stops future renewal.

How to Cancel or Request a Refund

You have two options — use whichever is easier:

  • Account portal: Log in at claries.ai and go to Account → Subscription → Cancel. This is the fastest method and takes effect immediately.
  • Email: Send a message to [email protected]. Include your account email address and the name of the service you want to cancel or get a refund for. We respond within 2 business days.

General Billing Notes

  • All prices are in USD.
  • Subscriptions renew automatically each month until cancelled.
  • Refund requests outside the policies above are reviewed case-by-case and are at Claries’ sole discretion.
  • Claries reserves the right to issue account credits in lieu of cash refunds where appropriate.
  • Chargebacks: If you file a chargeback with your bank or card issuer without first contacting [email protected], your account may be suspended while the dispute is under review. We would much rather resolve billing issues directly — please reach out first.

Contact Us

Billing questions, cancellation requests, or refund inquiries — we’re here to help.

Claries Support
Email: [email protected]
Website: https://claries.ai